Cultivating an Innovative Brand Image
In a world saturated with choices, standing out from the crowd is a constant battle for brands. But there’s one quality that consistently captures consumer attention: innovation. A study by...
27 Apr 2023
Demystifying Personalisation in Customer Experience
Remember the days when a generic email with your first name felt like the pinnacle of personalisation? In today’s experience-driven economy, customers crave interactions that feel tailored, relevant and intuitive....
04 Feb 2023
Bringing Other Teams into the Creative Process
Creative projects can either seem fun or intimidating for ‘non-creative’ functions. The specific terminology, feedback required and overall process can seem unlike other projects. However, having diverse perspectives is invaluable...
12 Dec 2022
What is your Empathy Report Card?
More often, brands and companies respond to larger cultural moments versus the traditional purchase moments or everyday occasions. Today, customer and brand experience is about human centricity versus customer/user-centricity, however...
27 Oct 2022
Learnings from Participating on a DEI Committee, Part I
Let’s start with a backstory. Almost two years ago I signed up for a Diversity, Equity and Inclusion Committee within a worldwide CX organisation, CXPA. This is two years ago...
21 Aug 2022
How Everyday Ridiculousness Drives Innovation
For years, I’ve been fascinated with humor and everyday ridiculousness. Both are simple and poignant in their ability to address unspoken ideas. These are what fuel stand-up comedy jokes, as...
19 Feb 2022
Feeling like a Subculture Tourist
As a designer and strategist, it is important to understand subcultures. The varying references, ideas and lifestyles inform projects from beauty to fashion, streetwear to luxury. Today, it feels the...
09 Dec 2021
Springboard UX/UI Course as a Seasoned Design Professional
It took a year to complete the Springboard’s UX/UI bootcamp while working full-time for most of the course. It was exactly what I was looking for - a comprehensive curriculum...
17 Oct 2021
Better Creative Briefs Through Empathy
The brief is either your favourite part of the process or another to-do on your never-ending list. As someone who has both written and received briefs, I understand the potential...
28 Aug 2021
How Creative Mentoring Preps for Leading Teams
After over ten years of working within design and strategy I did not feel ready to mentor others. It was only after a strategy community was looking for more female...
25 Jun 2021
The After Effects of a Creative Sabbatical, 1 Year Beyond
In February and March 2020, I took a creative sabbatical for two months. It was a crossroad of circumstances as my husband had a work opportunity in Australia, and my...
14 Apr 2021
From CX Professional to UX/UI Bootcamp
In October 2020, I signed up for a UX/UI bootcamp with Springboard. This was something I wanted to do for a while, but could never find the time or right...
07 Feb 2021